We have put together the most commonly asked questions about shipping for orders with our store. If you’re looking for help with something specific, please approach our Customer Care team at firstname.lastname@example.org or simply drop us a message on Facebook. We usually respond within a business day, except on gazetted public holidays in Singapore.
Generally, parcels are ready to ship within 2 days of the Order Date. However, if you require stringing services for your racket, please be informed that stringing may take 2-3 more days before your parcel may be shipped. The information on transit times in the table below are with reference to the Ship Out Date.
All orders locally and internationally are shipped via Aramex Express so that your purchases reach you as soon as possible.
The table below shows estimated shipping lead times to cities worldwide.
|Country||Delivery to City area||Delivery to Beyond Area|
|1) Singapore||Next day|
|2) Malaysia||1-2 working days||4-5 Working days|
|3) SEA and North Asia (Brunei, Cambodia, China, Hong Kong, India, Indonesia, Macau, Myanmar, Philippines, South Korea, Taiwan, Thailand, Vietnam)||2-3 working days||4-5 Working days|
|4) Oceania and Japan (Australia, New Zealand, Japan) –||2-3 working days||4-5 Working days|
|5) USA, Canada and Europe||3-4 working days||4-5 Working days|
|6) Middle East||2-3 working days||5-6 Working days|
|7) Rest of the World||5-6 working days||7-8 Working days|
Please note that Transit Time does not include Saturday, Sunday and Public Holiday and is subject to custom clearance.
[UK, US Only – Aramex Economy Express]
We offer Economy delivery services to the UK and the US, which usually takes between 6 to 10 working days at lower rates.
To find out the rates of shipping for your purchase, please enter your shipping address at the Shopping Cart to obtain a calculation.
Yes, there is Free Shipping for orders above SGD100 (excl. sale items) within Singapore.
The cost of shipping depends on your destination, as well as the total weight of your parcel. This cost may be obtained when you have added your items to the Shopping Cart, and enter your address into the Shipping Calculator.
Enjoy subsidised rates for international shipping until further notice.
In general, the delivery time of your shipment can be determined using the following formula:
Estimated delivery time = Handling Time + Estimated Shipping Time
The Expected Ship Out Date is the day that we estimate your order will leave our warehouse and is also marked on the Order Confirmation e-mail sent to you after placing your order.
Yes, all shipments shipped out with Aramex will come with a tracking number which will be provided to you in email and can be used to locate your parcel at www.aramex.com.
When ordering from A&T Sports, the customer is considered the importer of the purchased products and will be responsible for any customs tax, import duties, goods and services tax (GST), value added tax (VAT), or any similar customs-related fees. Customs policies vary by country and A&T Badminton cannot make any guarantee as to whether shipments will be subject to customs-related fees. Please contact your local customs office for more information.
In addition to customs fees, customers may also incur other charges, such as administration or brokerage fees. These are handling charges incurred due to customs processing and clearance of your shipment. Customers are required to pay the relevant courier service upon delivery of the shipment.
All our orders are shipped from our warehouse in Singapore.
We ship to most countries in the world via Aramex. For questions, please contact us at email@example.com.
If customers refuse a package due to customs issues, including refusal to pay customs tax or duties, failure to provide requested documents, or other related issues, we will not be responsible for any refund or reshipment of the refused package.